1. HOW MUCH DOES SHIPPING COST?
We offer FREE standard shipping on all orders within the United States. There are no hidden fees or additional duties at checkout.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Handling Time: 1–3 business days (Monday – Friday).
- Transit Time: 2–5 business days (Monday – Friday).
- Total Estimated Delivery: 3–8 business days.
3. WHAT CARRIERS DO YOU USE?
We ship all US orders via reliable carriers including USPS, UPS, FedEx, and DHL. You will receive a tracking number via email as soon as your order is dispatched.
4. CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can request changes or cancellations within 24 hours of purchase. Please email us at contact@mrsunglasses.shop with the subject line “Change my Order” or “Cancel my Order,” and include your full name and order number. After 24 hours, the order may have already entered the shipping process.
5. WHAT PAYMENT METHODS DO YOU ACCEPT?
We offer a secure checkout experience via Stripe. We accept:
- Visa, Mastercard, American Express, and Discover.
- Apple Pay and Google Pay.
All transactions are processed in USD and are protected by SSL encryption. We do not store your credit card details.
6. WHAT IS YOUR RETURN POLICY?
We want you to love your glasses! We accept returns for both defective and non-defective items within 30 days of delivery.
- Defective Items: Return shipping is 100% free.
- Customer Remorse: For change-of-mind returns, the customer is responsible for the actual cost of return shipping.
Items must be in their original, unused condition with all packaging.
7. WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your return, refunds are processed within 7 business days and credited back to your original payment method.
8. HOW DO I CONTACT CUSTOMER SUPPORT?
We are here to help!
- Email: contact@mrsunglasses.shop
- Phone: +1 206-809-1246
- Hours: Monday – Friday, 8:00 AM – 6:00 PM (PST)